Returns & Exchanges

At HIGH5, we want you to be completely satisfied with your purchase, which is why we offer a 30-day guarantee on all our nutritional products. Due to the perishable nature of food items, please ensure the safety seals remain intact for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Prepare the Package

  Place the unopened product in its original packaging or a sturdy box to ensure it is not damaged during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.