Frequently Asked Questions
Everything you need to know about our fresh flavors and delivery.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and express shipping partners to ensure that all perishable items arrive at your doorstep in peak condition.
What is the shelf life of HIGH5 products?
Most of our products have a shelf life of 6 to 12 months. Specific 'Best Before' dates are clearly printed on the individual packaging of each item.
Do you offer options for specific dietary requirements?
Yes, we offer a wide range of gluten-free, vegan, and organic options. You can use our website filters to browse products that meet your specific dietary needs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Where do you source your ingredients?
At HIGH5, we prioritize quality by sourcing 90% of our ingredients from local, sustainable farms that practice ethical harvesting methods.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking link. You can use this to monitor your shipment's progress in real-time.